To protect you and us in this extraordinary situation and to make your travel and time with us as easy as possible from booking to check-in and check-out, we have extensively expanded our already strict hygiene and safety standards in cooperation with renowned experts such as the SGS Institut Fresenius and adapted them to meet the exceptional situation.
Our measures follow the specifications of the respective local health authorities as well as the institutional expertise of the Robert Koch Institute, they are always up to date and also exceed in many areas.
We are all very much looking forward to welcoming you, and are fully prepared for a "reunion under unique circumstances".
We would like to inform you how we contribute to the protection of all of us and what we do for your safety, your booking flexibility and of course your good feeling in the me and all hotels.
With the smooth app from hotelbird, you can check in and out easy from anywhere and also settle the hotel bill. AND open your room door at our hotel. With the app you save a lot of time. Even though we think it's a great pity to do without the check-in-and-out small talk with you.
The safety, health and also the well-being of our guests, partners, local heroes and employees have always and at all times been our top priority. And we are happy to make our contribution together with you to stop the spread of the coronavirus (COVID-19). So when we welcome you with a protective mask, our look might be new, but our smile is as hearty as ever.
Currently, the banks require the pin code as of the following amounts: Visa / Master Card / Giro cards: EUR 25,00; American Express: EUR 50,00
Of course there is always someone at our reception desk to help you. In our new mask look and behind acryl glass to protect you and our staff. Room cards or keys, if you have not checked in online, and ballpoint pens or the like are given to you disinfected and are handed over with disposable gloves.
It's not much fun being pushed around in an elevator anyway. That's why we ask you to use our lifts in pairs at the most. BTW, climbing stairs is a top calorie killer and a great workout for legs and bottom ♥
In the me and all düsseldorf you will even find the perfect workout in the stairwell!
To avoid unnecessary contact surfaces, we have removed some decorative items in the rooms as well as spare bedspreads and suchlike. As in the public areas, all high touch surfaces are cleaned and disinfected during room cleaning. The pillow heaven in our cosy beds remain of course!
Together with our local heroes we offer you a fine Grab & Go breakfast in the usual quality, with which you can start the day in a delicious way:
The most passionate coffee of the city, the crispiest rolls and croissants for miles around and many sweet and not so sweet little things you simply need in the morning.
You can prepare your own breakfast and take it with you to your room, or you can order it by phone and pick it up. Easy, delicious and ready to go. Snacks and drinks are also available all day long in our marketplaces. All tables, counters and shelves are cleaned and disinfected before use or after each visit.
Our food and drinks are stored and processed according to the current HACCP regulations and additional official recommendations for food safety. In order to guarantee the highest level of hygiene, more disposable packaging and packaged portions are currently required.